All goods will be delivered within Australia. We do not export goods to overseas destinations.
Courier service engaged
All orders are delivered using Australia Post regular parcel service unless otherwise negotiated and agreed to in writing.
Orders for regular products are dispatched within five business days of confirming receipt of payment for your order unless otherwise notified.
Orders for some products are held and then shipped in batches at a later date. The timeframe for dispatch of orders, which are held and shipped as batches, is notified on those products' information webpages.
All goods are dispatched from Melbourne, Australia. After we lodge your order with Australia Post, shipping time for goods varies with the location of delivery address. The following shipping timeframe estimates are based on Australia Post regular parcel shipping time estimates. Regional locations may take longer than major shipping centres:
- Melbourne metro- 2 business days
- Victoria country region - 5 business days
- Interstate metro - 3 to 6 business days depending on destination address
- Interstate country region - regional locations will take longer than interstate metropolitan areas.
Delivery times may vary due to COVID 19 workplace restrictions in force from time to time.
Your order will be processed and dispatched after we ascertain that your full payment has cleared.
After your order has been dispatched, we will send you an email notification with an Australia Post tracking number. You can then use the Australia Post tracking system to track the shipping status of your order. If you wish to speak to an Australia Post representative, you can contact them directly on 13 76 78.
If no one is available to receive your parcel at your delivery address, then it may be taken to an Australia Post outlet for collection by you. If you do not collect the parcel from Australia Post, then your parcel may be returned to sender.
If Australia Post returns your parcel to us because you have not collected it within Australia Post's collection timeframe, then you will need to pay for postage and handling to have the parcel redelivered.